- Author
- Fisher, D. | Deshpande, S. | Livingston, J.
- Title
- Modeling the Lessons Learned Process.
- Coporate
- University of New Mexico, Albuquerque
- Report
- Research Report 123-11, January 1998, 283 p.
- Keywords
- construction | information dissemination
- Abstract
- This research report proves the hypothesis that there is value in managing organizational knowledge. This knowledge originates from the experiences of organizations and is retained in the form of corporate memory. This retained knowledge is usable in expediting similar work in the future, thus benefiting the organization by assisting in rapid implementation on projects. This report includes a formal process for the retention of knowledge, which we call an LLP (Lessons Learned Process), making corporate memory independent of individuals and, hence, personnel transitions. The LLP is a hybrid of process currently used by various organizations, found both in the literature and from short and long surveys. The report discusses how process management and organizational culture affects implementation of the LLP. Finally, the report contains attributes of computer technology that are ideally suited for an LLP.