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Author
Elder, J. | Turner, G. E. | Rubin, A. I.
Title
Post-Occupancy Evaluation: A Case Study of the Evaluation Process.
Coporate
National Bureau of Standards, Washington, DC
Sponsor
General Services Administration, Washington, DC
Report
NBSIR 79-1780
July 1979
Distribution
Available from National Technical Information Service
Keywords
buildings; user needs; design; evaluation; information; research; questionnaires; heating; air conditioning; architecture; structural design
Identifiers
National Bureau of Standards; human factors
Abstract
Within the past decade, growing numbers of architects, educators, building users and researchers have begun to question the state-of-the-art of building design. The most common complaint is that buildings do not adequately fulfill the needs of their users. This report addresses the problem by examining the need to identify, develop and apply user information as an integral part of the design process. The study reported here was conducted for GSA at the Richard H. Poff Courthouse and Federal Building in Roanoke, Virginia. The study examined (1) the design process, (2) the information available to those making design decisions, (3) how that information was used, and (4) the effects of selective design decisions. In addition, design problems of particular interest to GSA were considered from the viewpoint of several groups involved with the design and use of the building -- GSA, the architect, the building manager, the agencies and the employees.