- Author
-
May, B.
- Title
- Customer Care Officer: Extending Public Service.
- Journal
-
Firehouse,
Vol. 30,
No. 11,
95-97,
November 2005
- Keywords
-
fire departments
|
education
|
information dissemination
|
training
- Identifiers
- Standard Operating Procedures (SOP); Incident Command (IC); customer service as part of any fire department's interaction with the community