- Author
-
Dartford, P.
- Title
- Is the Fire and Rescue Service Customer Sovereign?
- Journal
-
Fire Magazine,
Vol. 100,
No. 1224,
60-61,
July 2007
- Keywords
-
risk management
|
fire departments
|
rescue
|
management systems
- Identifiers
- Staffordshire Fire and Rescue Service; relationship with service users; growing the customer base; stakeholder mapping and relationship management