- Author
-
Robbins, G. C.
- Title
- What's Customer Service Got to Do With Code Enforcement
- Coporate
- Farmers Branch Fire Dept., TX
- Journal
-
American Fire Journal,
Vol. 46,
No. 7,
12-13,
July 1994
- Keywords
-
codes
|
fire departments
|
enforcement
|
reliability
- Identifiers
- empathy; tangibles; responsiveness (to the clients needs); assurance (that the inspector knows his or her job)