- Author
-
Mack, B. J., Jr.
- Title
- Customer Service: Narrowing the Gap Between Customer and Provider.
- Coporate
- Philadelphia Fire Dept., PA
- Journal
-
Fire Engineering,
Vol. 151,
No. 9,
138-142,
September 1998
- Keywords
-
surveys
|
methodlogy
|
fire fighters
- Identifiers
- Campbell Organizational Survey; National Fire Academy (NFA) Executive Fire Officer Program; civilians