- Author
- Construction Industry Institute
- Title
- Implementing TQM in Engineering and Construction.
- Coporate
- Construction Industry Institute, Austin, TX
- Report
- Special Publication 31-1, February 1994, 186 p.
- Keywords
- construction
- Identifiers
- Total Quality Management (TQM)
- Abstract
- Statements such as those above, and the absence of a comprehensive set of guidelines for the implementation of Total Quality Mangement (TQM), led the Construction Industry Institute to commission the task force responsible for the research reported in this publication. The research output reflects the structure, the experience, and the unique needs of the engineering and construction (E&C) industry. This publication is based on comprehensive interviews of 17 major companies involved in the E&C industry: eight owners and nine contractors. Their TQM experience has ranged from four to ten years.The mateiral in this publication consists of background text along with accompanying graphics (Appendix D) for use in presentations. Specifically, the text and accompanying graphics can be used to: (1) obtain senior management's attention regarding their role in and the potential benefits of TQM implementation; (2) provide guidance for an owner of E&C contractor firm that is beginning its TQM journey; (3) assess the current status and progress for a firm that is already active in its TQM implementation efforts; (4) help an owner or contractor by providing a document with guidance to assist subcontractors and suppliers in beginning a TQM process of their own.