- Author
- Construction Industry Institute
- Title
- Modeling the Lessons Learned Process.
- Coporate
- Construction Industry Institute, Austin, TX
- Report
- Research Summary 123-1, May 1997, 33 p.
- Distribution
- For more information contact: Construction Industry, Institute, University of Texas at Austin, 3208 Red River Street, Suite 300, Austin, TX 78705. Telephone: 512-232-3000, Fax: 512-499-8108, Email: info@construction-institute.org Website: http://construction-institute.org
- Keywords
- construction
- Abstract
- Learning is a natural, and an inevitable, part of the human experience. Lessons are learned daily thorugh personal experiences, and collectively these lessons build an individual's knowledge base. Organizational learning, however, is more complex. In the business environment it becomes important for individuals to be able to share their experiences with others effectively, and to develop work processes that capture these experiences for the benefit of future endeavors. CII Research Team 123, Modeling Lessons Learned, was chartered to develop a comprehensive lessons learned process for managing organizational learning. The term "lessons learned" is defined as "knowledge gained from experience, successful or otherwise, for the purpose of improving future performance." The research team hypothesized that lessons learned represent knowledge, and that knowledge is an asset to an organization and has value.