- Author
- May, B.
- Title
- Customer Care Officer: Extending Public Service.
- Journal
- Firehouse, Vol. 30, No. 11, 95-97, November 2005
- Keywords
- fire departments | education | information dissemination | training
- Identifiers
- Standard Operating Procedures (SOP); Incident Command (IC); customer service as part of any fire department's interaction with the community