- Author
-
Oswald, T. H.
|
Burati, J. L., Jr.
- Title
- Identifying Customer Requirements Through quality Function Deployment. Phase 1. Feasibility Study.
- Coporate
- Clemson Univ., SC
- Report
-
Source Document 69
February 1992
43 p.
- Keywords
-
construction
- Identifiers
- Quality Function Deployment (QFD)
- Abstract
- Quality Function Deployment (QFD) is a planning and communication tool of proven value in manufacturing and service industries, in the design of new products and services and the improvement of existing ones. Appendix A contains more complete descriptive information on QFD. This research was commissioned by the Construction Industry Institute (CII) to determine the feasibility of adapting QFD for use in the project management process of the engineering and construction (E&C) industry.