- Author
- LaPean, M. A.
- Title
- Call-Center Conflict.
- Journal
- Fire Chief, Vol. 49, No. 6, 54-56,58, June 2005
- Keywords
- dispatch | fire departments | training | fire fighters | communication networks
- Identifiers
- all-civilian employee dispatch center; civilian dispatch center using sworn fire captains as dispatch supervisors; civilian dispatch center including civilian supervisors, but overseen by sworn management, usually a battalion or division chief