- Author
- Robbins, G. C.
- Title
- What's Customer Service Got to Do With Code Enforcement
- Coporate
- Farmers Branch Fire Dept., TX
- Journal
- American Fire Journal, Vol. 46, No. 7, 12-13, July 1994
- Keywords
- codes | fire departments | enforcement | reliability
- Identifiers
- empathy; tangibles; responsiveness (to the clients needs); assurance (that the inspector knows his or her job)