- Author
- Construction Industry Institute
- Title
- Total Quality Management: The Competitive Edge.
- Coporate
- Construction Industry Institute, Austin, TX
- Report
- Publication 10-4, April 1990, 22 p.
- Keywords
- construction | management systems
- Identifiers
- Total Quality Management (TQM)
- Abstract
- Companies must institute total quality management (TQM) or become noncompetitive in the national and international construction and engineering markets within the next five to ten years. This startling conclusion is based on interviews with 142 individuals from 19 owner and contractor firms involved in constructing heavy industrial, manufacturing and commercial facilities. Total quality mangement is a company-wide effort that involves everyone in the organization in the effort to improve performance. It permeates every aspect of a company and makes quality a primary strategic objective. TQM is achieved through an integrated effort among personnel at all levels to increase customer satisfaction by continuously improving performance.