- Author
- Mack, B. J., Jr.
- Title
- Customer Service: Narrowing the Gap Between Customer and Provider.
- Coporate
- Philadelphia Fire Dept., PA
- Journal
- Fire Engineering, Vol. 151, No. 9, 138-142, September 1998
- Keywords
- surveys | methodlogy | fire fighters
- Identifiers
- Campbell Organizational Survey; National Fire Academy (NFA) Executive Fire Officer Program; civilians