- Author
- Dartford, P.
- Title
- Is the Fire and Rescue Service Customer Sovereign?
- Journal
- Fire Magazine, Vol. 100, No. 1224, 60-61, July 2007
- Keywords
- risk management | fire departments | rescue | management systems
- Identifiers
- Staffordshire Fire and Rescue Service; relationship with service users; growing the customer base; stakeholder mapping and relationship management