- Author
- National Business Council for Consumer Affairs
- Title
- Responsive Approaches to Consumer Complaints and Remedies. Report of the Sub-Council on Complaints and Remedies.
- Coporate
- National Business Council for Consumer Affairs, Washington, DC
- Distribution
- Available from Government Printing Office
- Keywords
- consumer protection | industries
- Abstract
- This is a report of the Sub-Council on Complaints and Remedies of the National Business Council for Consumer Affairs. The purpose of the report is to stimulate individual action by business firms in developing and implementing innovative principles and procedures for handling consumer complaints - and for providing fair and effective remedies for expressions of genuine consumer dissatisfaction. The report reflects the Sub-Council's twin objectives of promoting greater responsiveness in the handling of complaints - and of facilitating mutually satisfactory resolutions of seller-buyer disputes.