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• Mack, B. J., Jr.; DiSalvo, T. R.; Goss, C.; Benne, R.
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  Fire Prevention Outreach Programs. Zeroing Fire Deaths in the Next Millennium. Virginia Beach's Monster Fire Truck. Getting the Fire Prevention Message Out Year-Round With Theater Advertising. Boy Scouts of America Fire Academy.
  Philadelphia Fire Dept., PA; Virginia Beach Fire Department Public Information Office, VA; Morris Township Fire Dept., NJ; Vallejo Fire Dept., CA
  Fire Engineering, Vol. 149, No. 6, 107-111, June 1996

• Mack, B. J., Jr.
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  Customer Service: Narrowing the Gap Between Customer and Provider.
  Philadelphia Fire Dept., PA
  Fire Engineering, Vol. 151, No. 9, 138-142, September 1998